Frequently Asked Questions (FAQ)

■■ 中文说明
1. Why Chinese Wordings Are Unable To Be Viewed?
 How to configure the Chinese Environment for Windows XP
 English version.
6.Why Font Sizes Cannot Be Adjusted In Some Web Pages?
2. How To Enter Chinese Words Onto The Webpage? 7. Why IE Error Will Occur?
3. Why Chinese Words Are Unable to Be Viewed Upon Entering? 8. Why Certain Web Contents Cannot Be Viewed?
4. Why Web Pages Are Unable To Be Displayed? 9. How To Add <www.ezhishi.net> into Favourites?
5. How To Adjust The Font Sizes? 10. How to contact us if you face problems?
1. Why Chinese Wordings Are Unable To Be Viewed?
 How to configure the Chinese Environment for Windows XP English version.

Below are the solutions to solve the inability to view Chinese wordings when browsing Chinese sites:

IE4.X:Under the Top Toolbar Menu, click on "View", select "Fonts", and then select  "Chinese Simplified (GB2312)".

IE5.X or Above: Under the Top Toolbar Menu, click on "View", select "Encoding",  and then select  "Chinese Simplified (GB2312)".


Download Language Support Components for Your IE Browser
You can download Chinese support components to read Chinese characters. This applies to all Windows Operating Systems. Most Web pages contain information that tells the browser what language encoding (the language and character set) to use.

If the page does not include that information, and you have the Language Encoding Auto-Select feature on, Internet Explorer can usually determine the appropriate language encoding.

To turn Auto-Select on:
(a) On the View menu in Internet Explorer, point to Encoding, and then make sure Auto-Select has a check mark. If it doesn't, click it.
(b) If you are prompted to download language support components, click Download.
(c) If Auto-Select cannot determine the correct language encoding, you can manually select it. (The language encoding of Ezhishi.net should be Chinese Simplified (GB2312)).

To select the language encoding for a Web page
On the View menu, point to Encoding, point to More, and then click the Chinese Simplified (GB2312).
If you are prompted to download language support components, click Download.

Notes:
If the Auto-Select feature or a specific language pack is not installed on your computer, Internet Explorer will prompt you to download the files as needed.

Adding languages does not guarantee that your computer has a font that can display Web pages in your preferred languages. To be prompted when fonts need to be added, click the Tools menu, click Internet Options, click the Advanced tab, and then select the Enable Install On Demand check box.

Netscape4.0XUnder the Top Toolbar Menu, click on "View", select "Encoding",  and then select  "Chinese Simplified (GB2312)"

Netscape4.5XUnder the Top Toolbar Menu, click on "View", select "Character Set",  and then select  "Chinese Simplified (GB2312)"

This problem may also be caused by the loading process. If this happens, please click and hold the "Shift" key, and at the same time click on the "Refresh"/ "Reload" button at the Top Browser Menu to load a new updated page.

>>Download:  Microsoft Global IME 5.02 for Simplified Chinese (For Win Me/ 98/ 95)

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 Chinese Environment Configuration for Windows XP English version

1.  Go to Start Icon – select Settings - Control Panel, Click on Control Panel, open control panel as below:

2.  Double click on the Regional and Language Options icon, open the Regional and Language Optionssetting window as below:

3.  Select the Languages tab, tick the Install files for East Asian Language check box, then click Apply and OK button. Computer will prompt you to insert the Windows XP system CD. Insert your Windows XP installation CD to computer CD-ROM drive, and then follow the instructions to copy the files to your computer. After you have copy the files, you need to restart your computer.
If the files for East Asian Language have already installed in your computer, go to next step.

4.  In the Regional Language Options setting window, choose Advanced tab, change the "Language for non-unicode programs" to "Chinese (PRC)" then click Apply and OK button. Right after that please Restart your computer.

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2. How To Enter Chinese Words Onto The Webpage? 

Your computer should have Chinese input tools, such as Pinyin, Wubi, in order for you to enter Chinese words onto the webpage.


If you are using English Windows version 2000 or XP, you can configure the Chinese display property and input method from “Regional & Language Options” that default included in Windows system. Configuration steps please follow the instruction of Windows HELP.


If you are using English Windows version Me, 98 or 95, then you must install the Chinese Text Input Support Software, such as RichWin, Chinese Star, HansVision etc.

Before entering the Chinese words, you must first open the Chinese Text Input Support Software, and then select your desired Chinese input options. When entering the Chinese words, you must remember to place your text cursor at the position you want it to be.

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3. Why Chinese Words Are Unable To Be Viewed Upon Entering?

This problem is probably caused by the coding incompatibility between the webpage's language and your Chinese Input Support Software. You can contact the dealer of your Chinese Input Support Software, and update the version of the software.

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4. Why Web Pages Are Unable To Be Displayed?

The following conditions may cause the web pages to fail displaying:

1. Broken Links
We may accidentally miss out to update certain links of the web pages during the content updating process. If you have notice any broken links, please do not hesitate to email us. We do appreciate very much for your feedback.


2. Congested Network
Web pages sometimes cannot be displayed is due to network congestion, or peak surfing hours.

3. Content Update
You may face the above problem if you are accessing the site during our content updating time. If you face this situation, we would advise you to wait for a short while, and then press and hold the "Shift" key, followed by pressing the "Refresh"/"Reload" button at the Top Brower Menu to load a new updated page.

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5. How to Adjust The Font Sizes?

When browsing the web pages, the font sizes can be adjusted as below:

If using IE4.x: Under the Top Toolbar Menu, click on "View", select "Fonts", and then select your desired font sizes.

IE using IE5.x or Above: Under the Top Toolbar Menu, click on "View", select "Text Fonts", and then select your desired font sizes.

Using Netscape4.X: From the keyboard, press "Ctrl+]” to increase the font size, or press "Ctrl+[" to decrease the font size

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6. Why  Font Sizes Cannot Be Adjusted In Some Web Pages?

In order to avoid users adjusting the font sizes freely over some web pages and causing a mess to the overall web display, we have limited and set the web fonts to certain sizes. In this situation, users can share a more standardized web display experiences.

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7.Why IE Error Will Occur?

The Installation of other application software such as Anti-virus software over the network may sometimes cause conflicts to the IE application. You can re-install IE again to resolve this problem.

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8. Why Certain Web Contents Cannot Be Viewed?

(1) This problem may occur when a more advanced web design technology is being used to design the web pages. These web contents can only be supported and viewed from a higher version browser. You can upgrade your browser version to resolve this problem. 

(2)This problem may occur when special features are attached to these web pages.  You can download the necessary plug-in programs to display/view these special features.

(3)These web contents may not be supported by certain browser software as other web design technologies may be used. You can use other types of browser software to read these web contents.

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9. How to Add <www.ezhishi.net> into Favourites?

If you do not wish to add certain web sites under your default browsing, you can have another option of adding the front page of a site into your "Favourites" folder. With this, you can also enjoy the speedy surfing experience.

Below are the steps involved of adding a site to Favourites folder:

For using Internet Explorer 4.x and above users

1. Browse to "www.ezhishi.net".

2. Under the Top Toolbar Menu, click on "Favourites", select "Add to Favourites".

3. Input the name that you would like this site to store in your "Favourites" Folder. If not, then let the computer determines the name automatically. Example of this site's name: " “Welcome to eZhiShi.Net 欢迎光临知识网”.

4. Upon selection, <www.ezhishi.net> will be stored under the "Favourites" folder.

5. When you want to view this site,  you have to go to the Top Toolbar Menu again, click on "Favourites", and then select your desired site's name. Your favourite site will then be loaded onto your browser for viewing.

For using Netscape Communication 4.x users

1. Browse to "www.ezhishi.net".

2. Under the Top Toolbar Menu, click on "Bookmark",

3. Select "Add Bookmarks" to add "www.ezhishi.net" into "Bookmarks". (You can also click on "Bookmark", and choose "File Bookmark". Upon choosing, a "Bookmarks" folder will appear.  This will enable you to choose which folder you would like to store this favourite site.

3. When you want to view this site,  you have to go to the Top Toolbar Menu again, click on "Bookmarks", and then select your desired site's name. Your favourite site will then be loaded onto your browser for viewing.  

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10. How to contact us if you face problems?

If you face any problem accessing www.ezhishi.net or have any feedback comments, please do not hesitate to contact us at 67422936. You can also email to webmaster@ezhishi.net. We do appreciate your support very much and we would ensure you getting a satisfactory service and surfing experience from us. Thank you.

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