Login Note for School Collective Subscribers
   
1、 Initial Login ID and Password are provided through school. Please contact us if you did not receive your Login ID and Password.
   
2、 Please follow the instruction to change the initial password upon your first login to Ezhishi.net.
   
3、 If you forget your Login Password, please click on “Get Password”, complete the Login Password retrieval request form, and your Login Password will be send to your registered email address.
   
4、 If you face login problem, please clear your browsing history and restart your browser, try to login again or contact us for further assistance.
   
5、 If the screen displays message “Other user is currently accessing this account. You are unable to login now!’ Such message was caused by improper logout during your previous session. Kindly re-login again after 5 minutes. It is important to safeguard your login account against illegal access. If such situation occurs, please contact us for further assistance.
 

Should you require any further assistance, please contact us:
Helpdesk Hotline: 65- 6742 7555
Monday to Friday: 9am - 6pm; Saturday: 9am - 1pm
Email: service@ecombay.com
Thank you!
Wishing you all the best in your study!

   
  《知识网》学校集体订阅账号登录说明
   
1、 初始登录用户名及密码统一通过学校提供。若您没有收到登录账号,请与我们联系。
   
2、 当您第一次登录知识网时,请根据提示修改初始密码。
   
3、 如果您忘记密码,请点按登录框下的“忘记密码”,填写您的用户信息取回密码。密码将发送到您登记的电子邮箱。
   
4、 使用过程中,若发现账号无法登录或登录异常,请关闭并重启网页浏览器。重新登录前,请清除网页浏览记录。若仍然无法登录,请与我们的联系。
   
5、 若您登录时出现“此账号已经有用户正在使用,您现在不能登录!”的信息,可能原因是您上一次使用后没有正确“退出登录”。请在5分钟后重新登录。同时请确保您的账号没有被非法使用。若继续面临登录问题,请与我们联系。
 
  任何情况,若您需要协助,请与我们联系:
 

服务热线:65- 67427555
星期一至星期五:9am — 6pm;星期六:9am — 1pm
电邮:service@ecombay.com

谢谢!

祝您学习愉快!
 


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